Customer Service

  • The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

    Use Of Site

    These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or purchasing any of the products or services offered within indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Website's terms and conditions. "The Website", "Ourselves", "We" and "Us", refers to our website, 3generationsofmagic.com, it's owners and legal representatives. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, by any means, for the express purpose of meeting the Client's needs in respect of provision of the website's stated products, in accordance with and subject to, prevailing U.S. Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

    Disclaimer

    Exclusions and Limitations

    The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Website:

    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Website's literature; and

    Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Website of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

    This Website does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

    Payment

    Major Credit/Debit Cards are the only acceptable methods of payment. Our Terms are payment in full at the time of purchase. All goods remain the property of the Website until paid for in full.

    Order Cancellation Policy

    Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, and/or fax will be accepted subject to confirmation in writing. We reserve the right to impose a $15.00 dollar charge to cover any subsequent administrative and re-stocking expenses.

    Availability

    Unless otherwise stated, the products featured on this website are only available within the continental United States plus the state of Alaska. All advertising is intended solely for the U.S. market. You are solely responsible for evaluating the fitness for a particular purpose of any product, media and text available through this website. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Website. The Website does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Website, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

    Warranties

    The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. 3 Generations of Magic makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. 3 Generations of Magic SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL 3 Generations of Magic BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --
    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by 3 Generations of Magic.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. 3 Generations of Magic is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not 3 Generations of Magic.

    The inclusion of material on this server does not imply any endorsement by 3 Generations of Magic, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although 3 Generations of Magic tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

    Links to this website

    You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

    Links from this website

    We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Website will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

    Copyright Notice

    Copyright and other relevant intellectual property rights exists on all text relating to the Website's services and the full content of this website. This Website's logo is a registered trademark of this Website in the United States of America and other countries.

    Communication

    We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via the Website's stated telephone, facsimile or telephone numbers. This Website is registered in the United States of America.

    Force Majeure

    Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

    Waiver

    Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. The laws of United States of America govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the U.S. courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Website to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the website.

    SHIPPING & DELIVERY

    We provide tracking to all customers upon request. If the customer disputed delivery, we will provide proper delivery tracking information to Customer. If items are damaged along shipment, customer is responsible for shipping charges back to 3 Generations of Magic for an exchange of damaged items. If the delivery tracking states delivery to the shipping address provided by the customer, then the customer will accept this tracking as final proof of delivery. This applies even in the event the customer did not sign for the package. If address provided is PO Box, The item will be shipped by U.S. Mail without tracking. Customer takes full responsibility for delivery. We highly recommend only shipping to a physical address. If items are damaged along shipment, customer is responsible for shipping charges back to 3 Generations of Magic for an exchange of damaged items.

    Shipping Errors

    Customer must notify us within 7 days of any shipping errors and we will work through how to correct such error. It is the customer's responsibility to provide correct shipping information. If the product was shipped to the wrong address provided by the customer, the customer takes full responsibility for shipping costs and the full cost of the items shipped.

    Shipping and Delivery Charge is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping.

      Standard Priority Overnight International
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST). Package arrives the next business day if ordered before 12:00 noon (PST). Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.

    Sales Tax

    3 Generations of Magic charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

    Return Policy

    Once Customer checks out from the shopping cart, Customer accepts & honors the Shipping and Returns Policy Terms and Conditions.

    3generationsofmagic.com accepts the return of unopened items (with all seals intact) (washed and worn items will not be accepted) that were purchased and fulfilled through the 3generationsofmagic.com website only. Items must be received by/delivered to 3generationsofmagic.com within fourteen (14) days of the original delivery date. Customers will be refunded the cost of the original purchase, excluding the initial shipping and handling fees. An additional administration fee of 15% will be levied on the original invoice amount. The customer is responsible for any shipping and handling costs required to return items to 3generationsofmagic.com. In circumstances where an order error was made by 3generationsofmagic.com, such as dispatching an incorrect or faulty item, a full refund of the item cost plus shipping and handling costs to return these items will be covered by 3generationsofmagic.com.

    Refunds will not be issued with regards to: Items returned to 3generationsofmagic.com after the fourteen (14) days return period, items which have been opened, marked, damaged and/or with any broken seals or in any way making them unfit for resale, items purchased through other online or other retailers (not 3generationsofmagic.com). Books are not returnable. Items must be returned in their original packaging/containers.

    How and When Refunds Are Processed

    Customers whose returns meet the guidelines outlined above will receive a refund of the cost of returned items less a 15% administration fee, calculated on the original amount invoiced. The customer is responsible for return shipping and return shipping costs to 3generationsofmagic.com. Returns are processed within 3 to 5 business days after receipt of the returned item(s). Customers will be refunded in a similar fashion in which payment was originally received, when doing their purchase of the returned items.
    Contact customerservice@3generationsofmagic.com for a return authorization of defective merchandise. We will not accept defective items without return authorization. Once you receive authorization, place your product in a box with a copy of your invoice and return the package with instruction to proceed with the exchange or refund.

    Please ensure that you submit your original order information.

    Send all returns postage pre-paid to the following address: 741-B Olive Ave, Vista CA, 92083.

    Store Hours

    Customer service is available during regular business hours.

    Our business hours are: 3 Generations of Magic Friday 11:00 AM to 6:00 PM, Saturday 10:00 AM to 6:00 PM standard pacific time. Seaport Village Magic Shop everyday 10:00 AM - 9:00 PM PST.

    Notification of Changes

    The Website reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customer's Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.